Approach

We believe it is better to identify and resolve problems before they become significant, however unforeseen problems will occur and we resolve them as quickly as possible. 

Most are resolved through Remote Support using a variety of secure industry standard tools.  This means less disruption for your business and a quicker start on the remedy.  However, in some circumstances Onsite Support will be more appropriate. 

Service Levels

All EJC.IT clients enjoy our targeted Standard Service Levels and can benefit from enhanced response and action times by upgrading to Premium Service Levels.  For organisations where IT services are critical to successful operations this may be essential.

Network Support Packages

EJC.IT Network Support Packages provide support for the infrastructure that is the foundation of your information management functions.  They typically include:

• 24x7 Monitoring
• Regular Management Checks
• Periodic Health Checks
• Annual Technology Review
• All Support for Infrastructure Problems

Workstation and Desktop Support

Workstation Support is for problems that occur during the operation of your workstations such as start-up, printer, connectivity and disk problems.

Desktop User Support is for those "How do I do..." and "I want to..." questions that when answered reduce frustration and increase productivity.

Most clients take our Workstation and Desktop Support Package which gives them a flat monthly budget for support hours at a significant discount to the standard hourly rate.

Contact us for more information