EJC | Quick Support Tool

To initiate your Remote Support Session, please enter your 6-digit pin code below. When prompted, run the small application, you may need to click run more than once. In some browsers you may need to save the file first and then double click to run it.
Enter your 6-digit PIN code:


*By clicking 'Connect to EJC Support'*, you agree that a member of our support team will connect to your PC, MAC or Server. With your permission, they will then be able to view your system, remotely assist you and/or transfer files. You remain in total control by being able to break the connection at any time during the support session. Whilst connected it is your responsibility to permit any actions that may be taken. Note that Remote control access must be granted by you before our support team can control your PC, MAC or Server.
LogMeIn Rescue security Customers must permit a Technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect) Customers can choose to terminate the session at any time All traces of the Customer Applet disappear from the remote PC when the session is finished Complies with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption � the same security levels used and trusted by major banking institutions Please review the LogMeIn Rescue Architecture Whitepaper (.pdf) This document provides an overview of the architecture behind LogMeIn Rescue. Topics discussed include data confidentiality, authentication and authorisation, auditing and logging, and hosting highlights. Data Confidentiality Often, �security� is equated to �data confidentiality,� �data confidentiality� is equated to �encryption,� and �encryption� is characterized by the symmetric cipher used and its key length. These misconceptions lead to misnomers such as �256-bit AES secure.� Needless to say, this is misleading. A secure online system should always meet the following objectives: Authentication of the communicating parties Negotiation of encryption keys without a man-in-the-middle intercepting them Exchange messages confidentially Detect if a message has been modified in transit SSL/TLS, short for Secure Sockets Layer and Transport Layer Security, has been designed to provide support for the above steps. Originally created by Netscape Communications Corporation in the mid-90s, it has since become the de-facto standard for secure communications over the Internet, and has been endorsed by Visa, MasterCard and American Express. The SSL implementation used by LogMeIn Rescue is OpenSSL (http://www.openssl.org). LogMeIn always uses the latest available version. For more information: If you have any questions regarding LogMeIn Rescue please contact EJC Support

LogMeIn Rescue security